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Shipping Costs
All of our fountains ship free to the continental United States. Soothing Walls doesn't want to burden you with extra charges so we cover the cost of shipping the fountain to your home or office. If the fountain is shipping to Alaska, Hawaii or Internationally some additional charges will usually be added to cover the amount to ship the fountain these longer distances. Please call customer service so we can determine the shipping charges.
Shipping to Canada
Some of our fountains even ship free to Canada, please call customer service to find out which ones or what additional charges may apply to ship your fountain to Canada.
Shipping Times
Most fountains ship out of the warehouse within 24-48 hours. Custom fountains or fountains that are made to order take a little longer. Please call Customer Service so that we can help you with shipping times or help you find a fountain if you are in a time constraint.
Receiving The Fountain
All fountains need to be inspected for damage before accepting the fountain from the carrier. If there is damage do not accept delivery and call Soothing Walls immediately so that we can send you a new fountain as soon as possible. If you accept the fountain as there is damage from shipping you need to notify Soothing Walls within 24 hours or we will not be responsible for shipping damages.
Return Shipping
All fountains need approval before returning the fountain for any reason. Contact Soothing Walls so that we can help you with your return and determine if it qualifies for a return.
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