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Customer Service Information

Please call 1.888.963.9991 to reach one of our customer service agents.  Our hours are from 8:00 AM - 8:00 PM (PST).  We will be able to answer any questions you may have on a fountain or your recent order.
 
Shipping Information
 
All fountains will be shipped FREE of charge to the Continental United States.  Some of the smaller fountains will be shipped via FedEx or UPS, the larger fountains are shipped via a trucking service.  Please call for shipping quotes outside of the United States.
 
Installation Information
 
Every fountain comes with easy to follow instructions to install your fountain.  Most wall fountains will need two individuals to install the fountain in your home or office due to the weight of the stones, and you do not need to be a professional handyman to install them.
 
Returns/Warranties
 
OUR SATISFACTION GUARANTEE

"We guarantee your absolute satisfaction – 100% of the time."

Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.

Please note that natural slate and marble vary in color, the pictures on our website are samples only.  Some fountains offer a photo selection, which is the only way to guarantee that you receive the exact color variation you want.
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Custom Logos
List Price: $700.00
Our Price: $395.00 Free Shipping!
You Save $305.00!

*Note: This is just a logo, a fountain will need to be purchased along with the logo (the fountain shown is the Majestic Falls with copper and light weight slate)***

 

Custom Logos are sandblasted into the stone and than filled with an epoxy resin color of your choice. Custom Logos can be created from almost design of your choosing; a company logo, meaningful symbol or word, or even a family name. You will be contacted once the order is placed on what custom logo you would like placed on the fountain and how to send the logo file to Soothing Walls.

 

*A fountain will need to be purchased along with a logo (this item is a logo only)

**The price is $500.00 per surface.

***Call Customer Service for additional discounts and shipping times on this fountain***