Return & Exchange Policy

Return Policy

In the unlikely event that you are not satisfied with the product(s) you purchase from Soothing Walls, you can have the confidence that you can return or exchange the item within 30 days of receipt for a 15% restocking fee less any shipping charges that were incurred. All returned items to Soothing Walls must be in new and unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.


The ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping, you will be charged the actual shipping charges that we incurred to ship the product to you.

How to Return a Product

In the unlikely event you are required to return a product to Soothing Walls we ask you to please follow these instructions:

A restocking fee of 15% WILL be charged on all returned products. Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.

For information on returning damaged items please refer to our section on Damaged Shipments.